Technical Support Request

Technical Support Request

Please provide the requested info below:

Accurate and detailed information will help lead to a quicker resolution.

⚠️ Important: Total file size for all uploads must not exceed 10MB. Images will be automatically compressed before uploading.
Proof of Purchase
*Upload Proof of Purchase (Required)

Proof of purchase must be the end user's proof of purchase (NOT a dealer invoice with ARCH EV).

Product Needing Support *Product needing support:
Contact Information
*First Name
*Last Name
*Email
*Phone Number
*City
*State
*Zip Code
Company
Product Details
*Date of Purchase
*Order Number
*Purchased from what company?
*Battery Type
*VN# of Battery / Batteries

*Battery Serial Number / Numbers (if unsure, put NA)

Cart Details
*Cart Serial Number
*What Type of Charger is Being Used?
*What accessories does your cart have?
*What are the typical charging practices?
*Does the cart ever go unused for more than a week at a time?
*When was the last time it was able to charge fully?
Issue Details
*Describe the issue
*What was the scenario that led you to realize there might be a problem?
If you have taken any steps to address or identify the issue, please describe those steps.
Required Photos
*Image of the Entire Battery Tray (Required)
*Side View Image Showing the Entire Cart (Required)
*Screenshot of the ARCH EV App SOC% Page (Required)
*Screenshot of the ARCH EV App Cell Voltage Page (Required)

If you have additional photos that may help, please reply to your confirmation email with your files attached.

After clicking "Submit", if you have not received confirmation it was submitted, please scroll back up to find any instructions on what information is missing or needs to be corrected. Please correct the issue and then click submit again.

Please Note:
Any item/s shipped back without an approved RMA will be rejected and returned to sender.