RMA Request

ARCH EV — RMA Request Form
ARCH EV

RMA Request Form

NOTE: Please contact our technical support team prior to filling out this form, and get a pre-approval before sending product to us. Failure to do so will result in a rejected return.
This form MUST be printed and included in the box with your return. Failure to include it will result in a rejected return. You will receive an email/printable copy of this form immediately after submission.
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Form Submitted Successfully

Your RMA request has been received. Please print this form and include it in your return package. You will receive a confirmation email shortly.

TSR Number can be found in your inbox with the prefix "TSR-". If not found, be sure to check spam or junk folders.
0 out of 15 characters
Incorrect TSR numbers may result in failure to accept RMA requests.
Please enter a valid TSR number (e.g. TSR-##########)
Please enter a valid email address.
Please enter your name.
Please enter a valid phone number.
Please select a product.
Please enter the ARCH Rep name or N/A.
Return Packaging Policy

If you choose to opt out of purchasing a proper box with fitted foam padding from us, then you will be responsible for appropriate shipping practices listed below. If the battery is received damaged from any of these steps being skipped, The Warranty will be VOIDED:

  • Battery placed in a strong box, right side up.
  • Hardware removed from terminals.
  • Battery needs to be fully surrounded by foam padding and snug so there is no shifting/movement during transit.
  • The box needs to be securely taped on the top and bottom.
  • Label placed on the top of the box.
You must agree to the packaging policy.
Return Merchandise Authorization (RMA) Terms
01
Written Approval Required
All RMAs must receive prior written authorization (via email) from an authorized ARCH EV representative. Authorization applies only to the specific item(s) identified and approved for return, and solely for the purpose(s) stated by ARCH EV at the time of approval.
02
Unauthorized Returns
Any item(s) returned to ARCH EV without prior written approval, or outside the scope of the approval granted, will either be refused and returned to sender (when possible) or disposed of at ARCH EV's discretion, without credit or liability to ARCH EV.
03
No Guarantee of Outcome
Issuance of an RMA does not constitute acceptance of warranty coverage, nor does it guarantee repair, replacement, credit, or any other specific outcome. The final determination regarding warranty, repair, or replacement will be made only after ARCH EV has completed its inspection and evaluation of the returned item(s).
04
Post-Inspection Outcome Terms

If the returned product in question is tested and found to be unrepairable, I authorize ARCH to properly dispose of the product.

If the returned product in question qualifies for a warranty replacement, the provided pro-ration offer is valid for 30 days. After 30 days, the offer expires and the warranty claim is closed.

You must agree to the RMA terms.

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If the problem persists, contact ARCH EV support directly.